September 25, 2023

Twitter says it’s engaged on bringing again the #ThereIsHelp banner, a function that pointed customers to suicide prevention hotlines and different security sources when looking for sure content material. On Friday, Reuters reported that the corporate had eliminated the protection software earlier within the week on orders from Elon Musk.

After the outlet printed its story, Ella Irwin, Twitter’s head of belief and security, confirmed the elimination however stated it was short-term. “We have now been fixing and revamping our prompts. They had been simply briefly eliminated whereas we try this,” she told Reuters. “We count on to have them again up subsequent week.”

On Saturday morning, Musk denied Twitter had ever eliminated the function. “The message is definitely nonetheless up. That is faux information,” Musk wrote on Twitter, including, “Twitter doesn’t forestall suicide.” When Engadget drained looking for phrases like “suicide” and “COVID-19” on Saturday afternoon, the banner didn’t seem.

Shifting ahead, Irwin informed Reuters Twitter plans to undertake an strategy utilized by Google. She stated the corporate “does very well with these of their search outcomes and [we] are literally mirroring a few of their strategy with the adjustments we’re making.”

The disappearance of the #ThereIsHelp banner, even when it was solely momentary, led to criticism of Twitter from some shopper security advocates. Eirliani Abdul Rahman, a former member of the corporate’s just lately dissolved Belief and Security council, informed Reuters she discovered the occasion “extraordinarily disconcerting and profoundly disturbing.” Rahman additionally identified firms sometimes work on security options “in parallel,” leaving current ones in place earlier than changing them.

Within the US, you’ll be able to attain the National Suicide Prevention Lifeline by dialing 988 or 800-273-8255.

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